tag:blogger.com,1999:blog-35761574941575497872024-02-20T06:01:47.736+05:30WarmConnect Hosted Dialer and Contact CenterDevenhttp://www.blogger.com/profile/00071768997333518636noreply@blogger.comBlogger50125tag:blogger.com,1999:blog-3576157494157549787.post-78320794325896936362017-03-11T23:21:00.000+05:302018-09-21T13:55:56.215+05:306/6 billing explanation USD<div dir="ltr" style="text-align: left;" trbidi="on">
6/6 billing means that calls are charged at 6 second intervals,
rather than the traditional 1 minute rate. If billing is 6/6 rate, that means your minimum billing for any answered call is 6
seconds and your subsequent billing time is 6 seconds. e.g., 5 second
call would be charged the minimum 6 seconds. For calls over the 6
second minimum, you’ll be charged in 6 second increments. e.g., if
your call is 8 seconds, you’ll be charged for 12 seconds.<br />
<dl>
<dl>
<dl>
<dl>
<dd><table cellpadding="4" cellspacing="0" class="centerTable" style="text-align: center; width: 330px;">
<colgroup><col width="45"></col>
<col width="136"></col>
<col width="122"></col>
</colgroup><tbody>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: 1px solid #000000; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0.04in;" width="45"><div style="text-align: center;">
Sr.no</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: 1px solid #000000; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0.04in;" width="136"><div style="text-align: center;">
Pulse</div>
</td>
<td style="border: 1px solid #000000; padding: 0.04in;" width="122"><div style="text-align: center;">
Rate per min/Cost</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
1</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
1 Pulse=6 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.1 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
2</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
2 Pulse=12 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.2 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
3</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
3 Pulse=18 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.3 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
4</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
4 Pulse=24 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.4 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
5</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
5 Pulse=30 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.5 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
6</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
6 Pulse=36 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.6 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
7</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
7 Pulse=42 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.7 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
8</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
8 Pulse=48 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.8 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
9</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
9 Pulse=54 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/0.9 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
10</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
10 Pulse=60 seconds</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent/1 cent</div>
</td>
</tr>
<tr valign="top">
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="45"><div style="text-align: center;">
Total</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0in; padding-top: 0in;" width="136"><div style="text-align: center;">
1 minute</div>
</td>
<td style="border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: 1px solid #000000; border-top: none; padding-bottom: 0.04in; padding-left: 0.04in; padding-right: 0.04in; padding-top: 0in;" width="122"><div style="text-align: center;">
1 cent</div>
</td>
</tr>
</tbody></table>
</dd></dl>
</dl>
</dl>
</dl>
<br />
<br />
<div style="text-align: center;">
<br /></div>
<br /></div>
Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-61002142553400594432016-09-09T01:03:00.000+05:302016-09-20T23:28:59.980+05:30How to create new campaigns.<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-24337938442747193502016-08-12T17:04:00.002+05:302016-08-24T21:03:46.247+05:30Warmconnect Vtiger CRM Integration<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-57011424529872457002016-08-11T19:08:00.002+05:302016-08-11T19:08:35.437+05:30How to change DNS of your PC.<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-63768751056144546372016-07-03T00:32:00.002+05:302016-07-03T00:32:29.858+05:30How to Transfer-Conference a call<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-40391134085258651412016-07-02T21:52:00.000+05:302016-07-02T21:52:43.100+05:30How to login in warmconnect to start and stop server<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-49385081698620685182016-05-27T20:06:00.002+05:302016-05-27T20:06:48.958+05:30How to upload your company logo on your dialer<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-80724142584816624442016-05-27T20:02:00.003+05:302016-05-27T20:22:55.376+05:30How to select themes on your dialer<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-43752018231861354672016-05-26T20:34:00.000+05:302016-05-26T20:34:35.994+05:30Setup Remote Agent for VoiceBroadcast and Press1 campaign<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwO_zZ15HfgisYNZcZQpeU445r53UAhAd12pSpYmoVE2tE3qs-Ucabcx0I6MRFvVxKnYspnID0gZs_G8smXdxm05jnNfL30h81sWV_mS9rVRCL5UcFGgqrtPNDvTSIk1hp6ej9rC4JOWuN/s1600/Remote+agents.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="Setup Remote agent" border="0" height="252" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwO_zZ15HfgisYNZcZQpeU445r53UAhAd12pSpYmoVE2tE3qs-Ucabcx0I6MRFvVxKnYspnID0gZs_G8smXdxm05jnNfL30h81sWV_mS9rVRCL5UcFGgqrtPNDvTSIk1hp6ej9rC4JOWuN/s400/Remote+agents.gif" title="Setup Remote agent" width="400" /></a></div>
<span style="color: #618045;">Click on the image for a clearer view.</span></div>
Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-10231196463206300782016-05-11T17:56:00.001+05:302016-05-11T17:56:23.655+05:30How to search for Leads and Download Recordings<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCVeGvdMWhorFVo3Xr6yBMeFqimtpqxAqgobTLH9xCGf8HajqwPsKQwJNLmJ4LSqmw5tzBz1-h4veta4L8JVXDA04c0x314kgxeFtiu-ggsSrYFRi9-0tXRw9Zvc3DdSmGinUfpldUGrGR/s1600/leads_receordings.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="How to search for Leads and Download Recordings" border="0" height="252" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCVeGvdMWhorFVo3Xr6yBMeFqimtpqxAqgobTLH9xCGf8HajqwPsKQwJNLmJ4LSqmw5tzBz1-h4veta4L8JVXDA04c0x314kgxeFtiu-ggsSrYFRi9-0tXRw9Zvc3DdSmGinUfpldUGrGR/s400/leads_receordings.gif" title="" width="400" /></a></div>
<span style="color: #618045;">Click on the image for a clearer view.</span></div>
Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-86807401138120919772016-05-06T23:33:00.001+05:302016-05-06T23:33:33.438+05:30How to check DNC numbers<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEijYdM-2OU2dk6yI3YxAvL00WqkP0pc8eHxARL3X0aWovPVc1_U-S5tXMcDkvjteiXQZr8G0qahDAE7eh7NdJAbxClJgzwydB8gNErKBuyL6nirBlfAtjsuUlSKChB_NuIJL4Rgh6ixWj/s1600/DNCCL.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="How to check DNC numbers" border="0" height="252" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEijYdM-2OU2dk6yI3YxAvL00WqkP0pc8eHxARL3X0aWovPVc1_U-S5tXMcDkvjteiXQZr8G0qahDAE7eh7NdJAbxClJgzwydB8gNErKBuyL6nirBlfAtjsuUlSKChB_NuIJL4Rgh6ixWj/s400/DNCCL.gif" title="" width="400" /></a></div>
<span style="color: #618045;"><br /></span>
<span style="color: #618045;">Click on the image for a clearer view.</span></div>
Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-82457471841347408832016-05-04T00:21:00.000+05:302016-05-04T00:21:43.275+05:30How to setup DNC with Expiry<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhVMlB0KKHqiYjsZbTTMUNLuK7NhojUIThc9f6Ph7cCOkqo17x_v-SLNR7KHuS9i34DFDT5QD-i6-ORkK4RoC8cl6U0edCwSVKYZ2ftqwSazm_7or-0xlW8dvveM3E17id3VLC2akKS7iCe/s1600/DNCWE_NEW.gif" imageanchor="1"><img alt="How to setup DNC with Expiry" border="0" height="252" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhVMlB0KKHqiYjsZbTTMUNLuK7NhojUIThc9f6Ph7cCOkqo17x_v-SLNR7KHuS9i34DFDT5QD-i6-ORkK4RoC8cl6U0edCwSVKYZ2ftqwSazm_7or-0xlW8dvveM3E17id3VLC2akKS7iCe/s400/DNCWE_NEW.gif" title="" width="400" /></a></div>
<span style="color: #618045;">Click on the image for a clearer view.</span></div>
Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-69526654722952119872016-05-04T00:15:00.000+05:302016-05-04T00:15:17.941+05:30Creating instant Audio file using TTS<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjb-VuSKQEWAxzV2L-Acmkf4rEJTe7_jUDttmSy2vRaHwoM7VN4E0zhRHEngNMiVJyCqAAbt4Hr9_rH6GRJ0ZMIYCXXWMX3JXQKwn-nmkudAPIoFI0jmmMPtK8FmGuDFdxvVfktYscoaSHP/s1600/AMTTS.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="Creating instant Audio file using TTS" border="0" height="252" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjb-VuSKQEWAxzV2L-Acmkf4rEJTe7_jUDttmSy2vRaHwoM7VN4E0zhRHEngNMiVJyCqAAbt4Hr9_rH6GRJ0ZMIYCXXWMX3JXQKwn-nmkudAPIoFI0jmmMPtK8FmGuDFdxvVfktYscoaSHP/s400/AMTTS.gif" title="" width="400" /></a></div>
<span style="color: #618045;">Click on the image for a clearer view.</span></div>
Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-17200377245312968252016-05-04T00:03:00.001+05:302016-05-04T00:06:34.103+05:30How to create an Audio file in your own voice<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjY0OPCpMTvVyb_gOfqngICA8b5togO9viJ7At19dHnBYNHjuYafsnu40zGbcwnudBce80kAKObyl0bZJBiM9GTAmLsmNTCvJx5zp82FNpk4bgOXnPWlk5gsT9IfqZ3owxbP0gcYXBwL5ud/s1600/AMAF.gif" imageanchor="1"><img alt="How to create an Audio file in your own voice" border="0" height="252" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjY0OPCpMTvVyb_gOfqngICA8b5togO9viJ7At19dHnBYNHjuYafsnu40zGbcwnudBce80kAKObyl0bZJBiM9GTAmLsmNTCvJx5zp82FNpk4bgOXnPWlk5gsT9IfqZ3owxbP0gcYXBwL5ud/s400/AMAF.gif" title="" width="400" /></a></div>
<span style="color: #618045;">Click on the image for a clearer view.</span></div>
Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-36033318362057849052016-03-21T21:06:00.000+05:302016-04-12T19:15:54.719+05:30 Email Alert on Dialer Start/Stop<div dir="ltr" style="text-align: left;" trbidi="on">
Your dialer may be started automatically (using the auto-start-stop feature) or you may have asked your manager to do so manually. However, we find customers having to log in twice a day to ensure that the dialer has been started or stopped. <br />
<a name='more'></a><br />
To avoid this we have introduced a new feature viz. "Email Alert on Dialer Start/Stop" which will send an alert email after your dialer is started and stopped. You will find this feature in "Auto start stop" section of "Manage Servers" tab.<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSRugO4dI324n_x3kkw4__5sENLu-3j_U4APcBEHTyI3ztHcPU7SfZTROE0xr8oT6NnPUYCeQQbaYUcEZcjP_ZIutFf8oXbIspAB_d_ixjyRPf9SKsB5A0XQgTDR-tctXPSTU45XQpHuw/s1600/AutoStopInactivity.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="70" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSRugO4dI324n_x3kkw4__5sENLu-3j_U4APcBEHTyI3ztHcPU7SfZTROE0xr8oT6NnPUYCeQQbaYUcEZcjP_ZIutFf8oXbIspAB_d_ixjyRPf9SKsB5A0XQgTDR-tctXPSTU45XQpHuw/s400/AutoStopInactivity.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Email alert on dialer start/stop</td></tr>
</tbody></table>
<b><u>Usage</u></b> -<br />
Select the server from the drop-down menu for which you want to receive the alert and click on submit to enable the feature. Entry will be seen for the respective server as below. "disable" removes the alert entry and you won't be receiving any alerts.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgD3wQRj2-2sChF9_DYzAsqVoteXi8PnwuLPlYLCU4wsYZJyb8l0w3i08PA9I8jVOEPncX9is3HsREiF2JXgK919fNuVskCDIT6qxb7hSvYgEAwosLUiXjs4yM1ETvw_KXAWRDKmDpo3XU/s1600/alert_email.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="101" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgD3wQRj2-2sChF9_DYzAsqVoteXi8PnwuLPlYLCU4wsYZJyb8l0w3i08PA9I8jVOEPncX9is3HsREiF2JXgK919fNuVskCDIT6qxb7hSvYgEAwosLUiXjs4yM1ETvw_KXAWRDKmDpo3XU/s400/alert_email.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Email alert entry for a server</td></tr>
</tbody></table>
<br />
<u><b>P.S.</b></u> - Emails on dialer start/stop will be sent to username@domainame.com<br />
<u>For e.g.</u> - a warmconnect dialer with user xyz will get the email on xyz@warmconnect.com. In most cases this has already been forwarded to your personal email id. </div>
Anonymoushttp://www.blogger.com/profile/01604965426399427110noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-31768702038119586282016-01-19T16:55:00.002+05:302016-01-19T18:09:32.357+05:30Archive Data: View Archived Data Offline<div dir="ltr" style="text-align: left;" trbidi="on">
We are happy to announce a new feature "<b>Archive Data</b>".<br />
<br />
In our dialer records older than a few months are archived to keep the database fast and responsive. To view archived records you had to ask for a separate archive server that had to be turned on before being able to view old call records. This process was not only time consuming but also expensive as you were charged separately for archive server hourly rent.<br />
<br />
<a name='more'></a><br />
We now have a simpler solution. In your online console where you turn on your server, you will see a new "<b>Show Archive</b>" link that makes your old archived data available instantly 24*7 without need to start the server.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtoX0WyFGUBloiabDLsSDlt84yhexPx66VqQZWLDEY6n_2fb4YEQIkSnCnX1xCfQfCkxhlvFVtHA4n80pU5rCdima2mBZdcDLcYiR0WD8ES0C-nMjgRiGEXkFQk6HnHRNjVeMDsd_Aalmz/s1600/archivedata.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="80" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtoX0WyFGUBloiabDLsSDlt84yhexPx66VqQZWLDEY6n_2fb4YEQIkSnCnX1xCfQfCkxhlvFVtHA4n80pU5rCdima2mBZdcDLcYiR0WD8ES0C-nMjgRiGEXkFQk6HnHRNjVeMDsd_Aalmz/s400/archivedata.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">New Link for Archived Data</td></tr>
</tbody></table>
<div style="text-align: left;">
</div>
Please note that the records here are those that have been pruned from your dialer. Recent records are in the dialer and to access them you need to turn on your server. <br />
<br />
<br /></div>
Anonymoushttp://www.blogger.com/profile/01604965426399427110noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-50917158826485557832016-01-19T14:11:00.000+05:302016-02-09T15:05:40.088+05:30Server Report<div dir="ltr" style="text-align: left;" trbidi="on">
Sometimes you want to track server start or stop, viz. start/stop time, ip and whether it was started / stopped automatically or manually. For this, so far you have had to visit our tech-desk or email us, which is quite inconvenient.<br />
<a name='more'></a><br />
Now, with the help of a new feature "<b>Server Report</b>" you can get start/stop time of your server along with its subscription ip. In Preferences/Reports tab, select the period and click on "View Server Report" as follows:-<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhdyTbVjWATeCffQRmoupdBaD59fgc2jGDhbGFYzcasFcUqlEuX5LzBzvrA2cEZfiHOYMfwXhqpjmthAQq4rCGoeRYnSXJt-2wfbQspSDXN04VxOWjCkVwffpUKZ4_nti3dOI57bZwhzM0/s1600/server_report1.png" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="144" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhdyTbVjWATeCffQRmoupdBaD59fgc2jGDhbGFYzcasFcUqlEuX5LzBzvrA2cEZfiHOYMfwXhqpjmthAQq4rCGoeRYnSXJt-2wfbQspSDXN04VxOWjCkVwffpUKZ4_nti3dOI57bZwhzM0/s640/server_report1.png" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">View Server Report</td></tr>
</tbody></table>
<br />
Server auto start and auto stop would be logged as auto_start and auto_stop respectively.</div>
Anonymoushttp://www.blogger.com/profile/01604965426399427110noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-91879071340160515512015-12-01T19:35:00.000+05:302016-02-02T20:11:55.800+05:30Auto Stop Dialer on Inactivity<div dir="ltr" style="text-align: left;" trbidi="on">
You need to turn on the dialer to make calls. Usually you don't forget to turn it off, but sometimes you accidentally keep it on which costs you for the server rent.<br />
<br />
So to save your pocket we came up with a new feature "<b>Auto Stop Dialer on Inactivity</b>". It auto stops the dialer if there are no calls, no agent activity on the dialer. <br />
<a name='more'></a>You will get this feature in "<b>Auto Start Stop</b>" menu:-<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxHRuN5vyVuzj8DjkWxgjRjXdIyvCkpMi-JIObVAjlceaYpkAAHi5m2NX2WqxcTLlamPrM9nW8OyHbbbOD3p4MmDHcnGmN_X7hhEN13in4gGwU2zVpXX0rfgGDqcA0ISlMD0yS2TpzIeRG/s1600/AutoStopInactivity.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="116" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxHRuN5vyVuzj8DjkWxgjRjXdIyvCkpMi-JIObVAjlceaYpkAAHi5m2NX2WqxcTLlamPrM9nW8OyHbbbOD3p4MmDHcnGmN_X7hhEN13in4gGwU2zVpXX0rfgGDqcA0ISlMD0yS2TpzIeRG/s640/AutoStopInactivity.png" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Auto Stop on Inactivity</td></tr>
</tbody></table>
<div class="separator" style="clear: both; text-align: center;">
</div>
<b><u>Usage</u></b> -<br />
<br />
You can set the time in minutes (between 30-90 mins) for your server. If server is inactive for the set time, it would be turned off. "Custom" option helps you to set the customized inactivity time. "Disable" removes the inactivity entry. Following image shows inactivity entry for 60 mins:-<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjk3iicxa3Dxu8MBDCCwJODhY9jvNoJvoSVumptyixxSK87bhjk6BWrD7eVxpdt_o9Q17GBCBg3i5Z38bvrRgfi9x2WKP58EWKUV0v9wGVSezTwY0DN6xTYtKC9nq069vYl-v6hj-qq9yI/s1600/auto_stop2.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="190" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjk3iicxa3Dxu8MBDCCwJODhY9jvNoJvoSVumptyixxSK87bhjk6BWrD7eVxpdt_o9Q17GBCBg3i5Z38bvrRgfi9x2WKP58EWKUV0v9wGVSezTwY0DN6xTYtKC9nq069vYl-v6hj-qq9yI/s640/auto_stop2.png" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Set Inactivity Time</td><td class="tr-caption" style="text-align: center;"><br /></td><td class="tr-caption" style="text-align: center;"><br /></td><td class="tr-caption" style="text-align: center;"><br /></td></tr>
</tbody></table>
<span id="goog_344356939"></span><br />
<b><u>P.S.</u> </b>- Don't worry, this feature won't stop your dialer for initial 2 hours, so you can perform administrative tasks. </div>
Anonymoushttp://www.blogger.com/profile/01604965426399427110noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-14687659330828413462015-07-01T18:56:00.001+05:302015-07-02T16:18:05.269+05:30Even more capacities: 15 seater, 30 seater, 60 seaterWe are pleased to announce availability of 15, 30 and 60 seat dialers in
single server configuration, in addition to the existing 5, 10, 20, 40 and 80
capacities. This allows you to add capacity in easier steps.<br />
<br />
Servers can be combined together to create capacities up to 440 agents. Each of these dialers have 5 lines per agent. <br />
<br />
<h3>
Pricing and Plans</h3>
<table id="plan" style="border-collapse: collapse; font-size: 80%; line-height: 1.2em; margin-top: 0px; text-align: justify; width: 100%;">
<colgroup><col width="120"></col>
</colgroup><thead style="background-color: #9ecb7a; color: white; font-weight: bold;">
<tr><td>Plan</td><td>Seats</td><td>Lines</td><td>Minutes</td><td>Configuration</td></tr>
</thead>
<tbody>
<tr><td>$0.5/hour</td><td class="hd">5</td><td>25</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$1/hour</td><td class="hd">10</td><td>50</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$1.5/hour</td><td class="hd">15</td><td>75</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$2/hour</td><td class="hd">20</td><td>100</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$3/hour</td><td class="hd">30</td><td>150</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$4/hour</td><td class="hd">40</td><td>200</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$6/hour</td><td class="hd">60</td><td>300</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$8/hour</td><td class="hd">80</td><td>400</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$16/hour</td><td>152</td><td>800</td><td>$0.0099/minute</td><td>Master + Slave
</td></tr>
<tr><td>$24/hour</td><td>224</td><td>1200</td><td>$0.0099/minute</td><td>Master + 2 Slaves
</td></tr>
<tr><td>$32/hour</td><td>296</td><td>1600</td><td>$0.0099/minute</td><td>Master + 3 Slaves
</td></tr>
<tr><td>$40/hour</td><td>368</td><td>2000</td><td>$0.0099/minute</td><td>Master + 4 Slaves
</td></tr>
</tbody><tfoot style="border-bottom: 1px solid #9ECB7A;">
<tr><td>$48/hour</td><td>440</td><td>2400</td><td>$0.0099/minute</td><td>Master + 5 Slaves
</td></tr>
</tfoot>
</table>
<i style="font-size: 80%;">
Notes:</i><br />
<ol style="font-size: 80%; line-height: 1.8em; margin-left: 0px; padding-left: 38px;"><i>
<li>All lines on a plan are available even if all agents are not logged in.
</li>
<li>Minutes rate is for USA/Canada/UK Fixed. Other destinations are as per tariff</li>
</i></ol>
Devenhttp://www.blogger.com/profile/00071768997333518636noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-86556876972111584152014-04-08T12:38:00.000+05:302014-07-17T13:16:51.716+05:30New Capacities: Smaller, Medium, Larger!We are pleased to announce availability of 5, 20 and 80 seat dialers in single server configuration, in addition to the existing 10 and 40 seat capacities. With this, we no longer recommend multi-server configuration for 80 seats and less.<br />
<br />
Along with higher capacities, dialers commissioned or upgraded after this date have 5 lines per agent capacities. <br />
<h3>
Pricing and Plans</h3>
<table id="plan" style="border-collapse: collapse; font-size: 80%; line-height: 1.2em; margin-top: 0px; text-align: justify; width: 100%;">
<colgroup><col width="120"></col>
</colgroup><thead style="background-color: #9ecb7a; color: white; font-weight: bold;">
<tr><td>Plan</td><td>Seats</td><td>Lines</td><td>Minutes</td><td>Configuration</td></tr>
</thead>
<tbody>
<tr><td>$0.5/hour</td><td>5</td><td>25</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$1/hour</td><td>10</td><td>50</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$2/hour</td><td>20</td><td>100</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$4/hour</td><td>40</td><td>200</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$8/hour</td><td>80</td><td>400</td><td>$0.0099/minute</td><td>Single Server
</td></tr>
<tr><td>$16/hour</td><td>152</td><td>800</td><td>$0.0099/minute</td><td>Master + Slave
</td></tr>
<tr><td>$24/hour</td><td>224</td><td>1200</td><td>$0.0099/minute</td><td>Master + 2 Slaves
</td></tr>
<tr><td>$32/hour</td><td>296</td><td>1600</td><td>$0.0099/minute</td><td>Master + 3 Slaves
</td></tr>
<tr><td>$40/hour</td><td>368</td><td>2000</td><td>$0.0099/minute</td><td>Master + 4 Slaves
</td></tr>
</tbody><tfoot style="border-bottom: 1px solid #9ECB7A;">
<tr><td>$48/hour</td><td>440</td><td>2400</td><td>$0.0099/minute</td><td>Master + 5 Slaves
</td></tr>
</tfoot>
</table>
<i style="font-size: 80%;">
Notes:</i><br />
<ol style="font-size: 80%; line-height: 1.8em; margin-left: 0px; padding-left: 38px;"><i>
<li>All lines on a plan are available even if all agents are not logged in.
</li>
<li>Minutes rate is for USA/Canada/UK Fixed. Other destinations are as per tariff</li>
</i></ol>
Devenhttp://www.blogger.com/profile/00071768997333518636noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-85255224638698398682014-02-18T23:53:00.000+05:302014-02-18T23:53:00.292+05:30How to download call details using Export Calls Reports<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-39432565385267529862014-01-31T17:54:00.000+05:302014-01-31T17:54:17.021+05:30How to enable scheduled callbacks<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-6585799376959648132014-01-15T23:39:00.000+05:302014-01-31T17:53:14.581+05:30Add Scripts to a Campaign<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-82034115573029481122013-12-18T20:45:00.000+05:302014-01-13T20:48:06.605+05:30How to Setup Transfer-Conf number.<div dir="ltr" style="text-align: left;" trbidi="on">
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Alpeshhttp://www.blogger.com/profile/13610936673433906053noreply@blogger.comtag:blogger.com,1999:blog-3576157494157549787.post-56980288947622972052013-11-14T23:49:00.000+05:302013-12-19T23:50:10.576+05:30How to Solve No Leads in Hopper<div dir="ltr" style="text-align: left;" trbidi="on">
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