WarmConnect Hosted Dialer and Contact Center

Your dialer may be started automatically (using the auto-start-stop feature) or you may have asked your manager to do so manually. However, we find customers having to log in twice a day to ensure that the dialer has been started or stopped.

Sometimes you want to track server start or stop, viz. start/stop time, ip and whether it was started / stopped automatically or manually. For this, so far you have had to visit our tech-desk or email us, which is quite inconvenient.

You need to turn on the dialer to make calls. Usually you don't forget to turn it off, but sometimes you accidentally keep it on which costs you for the server rent.

So to save your pocket we came up with a new feature "Auto Stop Dialer on Inactivity". It auto stops the dialer if there are no calls, no agent activity on the dialer.