Showing posts with label howto. Show all posts
Showing posts with label howto. Show all posts
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Setting up a broadcast/survey campaign in Vicidial
Vicidial does many things, which makes it sometimes difficult to configure. This post explains how to setup a broadcast, survey or press 1 type of outbound campaign. This type of campaign makes Vicidial broadcast a message to its list, and optionally connect the callee to an agent by pressing 1 or another digit.
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Kick butt on your predictive campaigns - Vicidial settings demystified
First a note on the term. In predictive dialing the dialer tries to look ahead and predict when one of your agents is likely to be free, and dials ahead of the fact to reduce agent waiting time. It bases its prediction on the average length of conversation and the average time taken to connect a new call. Since these two measures are based on averages, it works better for larger teams and often fails to keep idle time low for small ( to 5 agents) and medium (5 - 40) teams unless tweaked. This post explains some of the tweaks provided by Vicidial.
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How to setup a softphone for use with Vicidial
This video tutorial explains how to setup a Softphone (Zoiper and xLite) with your OwnPages Vicidial Dialer. Other softphones are similar.
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Uploading leads into Vicidial
One of the first administrative tasks to come to grips with is uploading leads into Vicidial. Each campaign in Vicidial can have multiple lists (databases) for it to use. Each list has many leads. Therefore the process of uploading leads starts with first creating a new list, assigning that list to a campaign and then uploading leads into the newly created list. The video tutorial below shows you how.
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Setting up an inbound number in Vicidial
This post explains how to setup an incoming number or DID in your Vicidial dialer, once you have ordered one from your WarmConnect console.
WarmConnect provides inbound numbers (aka DIDs) and toll free numbers from 50 countries around the world to go with your dialer.
WarmConnect provides inbound numbers (aka DIDs) and toll free numbers from 50 countries around the world to go with your dialer.
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Setting CallerID in the WarmConnect Vicidial Predictive Dialer
Below is a short video on how to set callerID for each individual campaign in your WarmConnect Vicidial Predictive Dialer. Note that there are additional callerID options in your WarmConnect console (Preferences and Reports page) that can overide the campaign callerID. By default your account is setup to use the campaign callerID as shown in the video below, unless you have taken an incoming number from us.
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