WarmConnect Hosted Dialer and Contact Center

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Fun fact: your hosted dialer can be integrated with an onsite vTiger installation, even if it is on a private IP address. There are two ways to accomplish this.

Vicidial does many things, which makes it sometimes difficult to configure. This post explains how to setup a broadcast, survey or press 1 type of outbound campaign. This type of campaign makes Vicidial broadcast a message to its list, and optionally connect the callee to an agent by pressing 1 or another digit.

One of the first administrative tasks to come to grips with is uploading leads into Vicidial. Each campaign in Vicidial can have multiple lists (databases) for it to use. Each list has many leads. Therefore the process of uploading leads starts with first creating a new list, assigning that list to a campaign and then uploading leads into the newly created list. The video tutorial below shows you how.

This post explains how to setup an incoming number or DID in your Vicidial dialer, once you have ordered one from your WarmConnect console.
WarmConnect provides inbound numbers (aka DIDs) and toll free numbers from 50 countries around the world to go with your dialer.

VoIP preferences/reports page allows you to configure options/services for your phone system. Daily call reports, transactions, configure your SIP settings, manage alerts, reverse call service, order a DID are some services provided by it. We have recently added few more capabilities to out VoIP service which are explained here.