WarmConnect Hosted Dialer and Contact Center

Auto Stop Dialer on Inactivity

You need to turn on the dialer to make calls. Usually you don't forget to turn it off, but sometimes you accidentally keep it on which costs you for the server rent.

So to save your pocket we came up with a new feature "Auto Stop Dialer on Inactivity". It auto stops the dialer if there are no calls, no agent activity on the dialer.

Posted by Unknown

Labels: administration, auto-stop, dialer, Vicidial, WarmConnect

Even more capacities: 15 seater, 30 seater, 60 seater

We are pleased to announce availability of 15, 30 and 60 seat dialers in single server configuration, in addition to the existing 5, 10, 20, 40 and 80 capacities. This allows you to add capacity in easier steps.

Servers can be combined together to create capacities up to 440 agents. Each of these dialers have 5 lines per agent.

Pricing and Plans

Plan	Seats	Lines	Minutes	Configuration
$0.5/hour	5	25	$0.0099/minute	Single Server
$1/hour	10	50	$0.0099/minute	Single Server
$1.5/hour	15	75	$0.0099/minute	Single Server
$2/hour	20	100	$0.0099/minute	Single Server
$3/hour	30	150	$0.0099/minute	Single Server
$4/hour	40	200	$0.0099/minute	Single Server
$6/hour	60	300	$0.0099/minute	Single Server
$8/hour	80	400	$0.0099/minute	Single Server
$16/hour	152	800	$0.0099/minute	Master + Slave
$24/hour	224	1200	$0.0099/minute	Master + 2 Slaves
$32/hour	296	1600	$0.0099/minute	Master + 3 Slaves
$40/hour	368	2000	$0.0099/minute	Master + 4 Slaves
$48/hour	440	2400	$0.0099/minute	Master + 5 Slaves

Notes:

All lines on a plan are available even if all agents are not logged in.

Minutes rate is for USA/Canada/UK Fixed. Other destinations are as per tariff

Posted by Deven

Labels: administration, dialer, Vicidial, WarmConnect

New Capacities: Smaller, Medium, Larger!

We are pleased to announce availability of 5, 20 and 80 seat dialers in single server configuration, in addition to the existing 10 and 40 seat capacities. With this, we no longer recommend multi-server configuration for 80 seats and less.

Along with higher capacities, dialers commissioned or upgraded after this date have 5 lines per agent capacities.

Pricing and Plans

Plan	Seats	Lines	Minutes	Configuration
$0.5/hour	5	25	$0.0099/minute	Single Server
$1/hour	10	50	$0.0099/minute	Single Server
$2/hour	20	100	$0.0099/minute	Single Server
$4/hour	40	200	$0.0099/minute	Single Server
$8/hour	80	400	$0.0099/minute	Single Server
$16/hour	152	800	$0.0099/minute	Master + Slave
$24/hour	224	1200	$0.0099/minute	Master + 2 Slaves
$32/hour	296	1600	$0.0099/minute	Master + 3 Slaves
$40/hour	368	2000	$0.0099/minute	Master + 4 Slaves
$48/hour	440	2400	$0.0099/minute	Master + 5 Slaves

Notes:

All lines on a plan are available even if all agents are not logged in.

Minutes rate is for USA/Canada/UK Fixed. Other destinations are as per tariff

Posted by Deven

Labels: administration, dialer, Vicidial, WarmConnect