WarmConnect Hosted Dialer and Contact Center

Click on the image for a clearer view.

Click on the image for a clearer view.

Click on the image for a clearer view.

Your dialer may be started automatically (using the auto-start-stop feature) or you may have asked your manager to do so manually. However, we find customers having to log in twice a day to ensure that the dialer has been started or stopped.

We are happy to announce a new feature "Archive Data".

In our dialer records older than a few months are archived to keep the database fast and responsive. To view archived records you had to ask for a separate archive server that had to be turned on before being able to view old call records. This process was not only time consuming but also expensive as you were charged separately for archive server hourly rent.

Sometimes you want to track server start or stop, viz. start/stop time, ip and whether it was started / stopped automatically or manually. For this, so far you have had to visit our tech-desk or email us, which is quite inconvenient.

You need to turn on the dialer to make calls. Usually you don't forget to turn it off, but sometimes you accidentally keep it on which costs you for the server rent.

So to save your pocket we came up with a new feature "Auto Stop Dialer on Inactivity". It auto stops the dialer if there are no calls, no agent activity on the dialer.