WarmConnect Hosted Dialer and Contact Center

This video tutorial explains how to setup a Softphone (Zoiper and xLite) with your OwnPages Vicidial Dialer. Other softphones are similar.

One of the first administrative tasks to come to grips with is uploading leads into Vicidial. Each campaign in Vicidial can have multiple lists (databases) for it to use. Each list has many leads. Therefore the process of uploading leads starts with first creating a new list, assigning that list to a campaign and then uploading leads into the newly created list. The video tutorial below shows you how.

This post explains how to setup an incoming number or DID in your Vicidial dialer, once you have ordered one from your WarmConnect console.
WarmConnect provides inbound numbers (aka DIDs) and toll free numbers from 50 countries around the world to go with your dialer.

Below is a short video on how to set callerID for each individual campaign in your WarmConnect Vicidial Predictive Dialer. Note that there are additional callerID options in your WarmConnect console (Preferences and Reports page) that can overide the campaign callerID. By default your account is setup to use the campaign callerID as shown in the video below, unless you have taken an incoming number from us.

Listening and Barging is commonly used to listen into the agents conversation by the VICIdial administrator. In "Listen" the administrator can only listen to the conversations of the agent but in "Barge" administrator can speak with both agent and the customer.
Detailed below is one of the procedures to use call barging and listening in the dialer.

We are excited to announce availability of 40 seat ViciDail dialers @ USD2.5/hr. This may be a more manageable option to scaling than using the multi server dialer. Running costs are a tad more than the multiserver setup using 10 seater servers - USD2.5/hr in that option would give you a capacity of 46 agents. However a single server is easier to setup and configure.

The multi user dialer ordinarily scales to 10 users. You could of course take multiple dialers to go beyond 10, but that causes manageability issues. Leads will have to be divided amongst the servers and reports generated will pertain to just one server. Agents also have to be told to log into one of many servers and since the capacity of each is just 10, care must be taken that load is evenly distributed. To avoid this, our helpdesk can combine upto 6 servers into a single dialer on a request from you.