WarmConnect Hosted Dialer and Contact Center

6/6 billing explanation USD

6/6 billing means that calls are charged at 6 second intervals, rather than the traditional 1 minute rate. If billing is 6/6 rate, that means your minimum billing for any answered call is 6 seconds and your subsequent billing time is 6 seconds. e.g., 5 second call would be charged the minimum 6 seconds. For calls over the 6 second minimum, you’ll be charged in 6 second increments. e.g., if your call is 8 seconds, you’ll be charged for 12 seconds.

Sr.no	Pulse	Rate per min/Cost
1	1 Pulse=6 seconds	1 cent/0.1 cent
2	2 Pulse=12 seconds	1 cent/0.2 cent
3	3 Pulse=18 seconds	1 cent/0.3 cent
4	4 Pulse=24 seconds	1 cent/0.4 cent
5	5 Pulse=30 seconds	1 cent/0.5 cent
6	6 Pulse=36 seconds	1 cent/0.6 cent
7	7 Pulse=42 seconds	1 cent/0.7 cent
8	8 Pulse=48 seconds	1 cent/0.8 cent
9	9 Pulse=54 seconds	1 cent/0.9 cent
10	10 Pulse=60 seconds	1 cent/1 cent
Total	1 minute	1 cent

Posted by Alpesh

Labels: billing, WarmConnect

How to create new campaigns.

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Posted by Alpesh

Labels: add campaigns, administration, auto dialing, broadcast campaign, create campaigns, manual dialing, new dialer

Warmconnect Vtiger CRM Integration

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Posted by Alpesh

Labels: Agent screen, CRM, Integration, leads, manage leads, Move, vTiger, WarmConnect

How to change DNS of your PC.

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Posted by Alpesh

Labels: administration, DNS, new dialer, PC, WarmConnect

How to Transfer-Conference a call

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Posted by Alpesh

Labels: blind transfer, call, dial with customer, howto, Leave 3 way call, park customer dial, Transfer-Conf

How to login in warmconnect to start and stop server

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Posted by Alpesh

Labels: access, dialer, howto, login, logout, new dialer, start, stop, WarmConnect

How to upload your company logo on your dialer

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Posted by Alpesh

Labels: howto, logo, new dialer, Setup, upload

How to select themes on your dialer

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Posted by Alpesh

Labels: administration, howto, new dialer, Setup, Themes

Setup Remote Agent for VoiceBroadcast and Press1 campaign

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Posted by Alpesh

Labels: broadcast, howto, new dialer, press 1, remote agents, Setup

How to search for Leads and Download Recordings

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Posted by Alpesh

Labels: administration, leads, new dialer, recordings, search

How to check DNC numbers

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Posted by Alpesh

Labels: add-delete numbers, administration, DNC, new dialer

How to setup DNC with Expiry

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Posted by Alpesh

Labels: administration, DNC list, howto, new dialer

Creating instant Audio file using TTS

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Posted by Alpesh

Labels: administration, audio, broadcast, new dialer, press 1

How to create an Audio file in your own voice

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Posted by Alpesh

Labels: administration, audio, broadcast, new dialer, press 1

Email Alert on Dialer Start/Stop

Your dialer may be started automatically (using the auto-start-stop feature) or you may have asked your manager to do so manually. However, we find customers having to log in twice a day to ensure that the dialer has been started or stopped.

Posted by Unknown

Labels: administration, auto-stop, dialer, Vicidial, WarmConnect

Archive Data: View Archived Data Offline

We are happy to announce a new feature "Archive Data".

In our dialer records older than a few months are archived to keep the database fast and responsive. To view archived records you had to ask for a separate archive server that had to be turned on before being able to view old call records. This process was not only time consuming but also expensive as you were charged separately for archive server hourly rent.

Posted by Unknown

Labels: administration, archive, dialer, Vicidial, WarmConnect

Server Report

Sometimes you want to track server start or stop, viz. start/stop time, ip and whether it was started / stopped automatically or manually. For this, so far you have had to visit our tech-desk or email us, which is quite inconvenient.

Posted by Unknown

Labels: administration, auto-stop, dialer, Vicidial, WarmConnect

Auto Stop Dialer on Inactivity

You need to turn on the dialer to make calls. Usually you don't forget to turn it off, but sometimes you accidentally keep it on which costs you for the server rent.

So to save your pocket we came up with a new feature "Auto Stop Dialer on Inactivity". It auto stops the dialer if there are no calls, no agent activity on the dialer.

Posted by Unknown

Labels: administration, auto-stop, dialer, Vicidial, WarmConnect

Even more capacities: 15 seater, 30 seater, 60 seater

We are pleased to announce availability of 15, 30 and 60 seat dialers in single server configuration, in addition to the existing 5, 10, 20, 40 and 80 capacities. This allows you to add capacity in easier steps.

Servers can be combined together to create capacities up to 440 agents. Each of these dialers have 5 lines per agent.

Pricing and Plans

Plan	Seats	Lines	Minutes	Configuration
$0.5/hour	5	25	$0.0099/minute	Single Server
$1/hour	10	50	$0.0099/minute	Single Server
$1.5/hour	15	75	$0.0099/minute	Single Server
$2/hour	20	100	$0.0099/minute	Single Server
$3/hour	30	150	$0.0099/minute	Single Server
$4/hour	40	200	$0.0099/minute	Single Server
$6/hour	60	300	$0.0099/minute	Single Server
$8/hour	80	400	$0.0099/minute	Single Server
$16/hour	152	800	$0.0099/minute	Master + Slave
$24/hour	224	1200	$0.0099/minute	Master + 2 Slaves
$32/hour	296	1600	$0.0099/minute	Master + 3 Slaves
$40/hour	368	2000	$0.0099/minute	Master + 4 Slaves
$48/hour	440	2400	$0.0099/minute	Master + 5 Slaves

Notes:

All lines on a plan are available even if all agents are not logged in.

Minutes rate is for USA/Canada/UK Fixed. Other destinations are as per tariff

Posted by Deven

Labels: administration, dialer, Vicidial, WarmConnect

New Capacities: Smaller, Medium, Larger!

We are pleased to announce availability of 5, 20 and 80 seat dialers in single server configuration, in addition to the existing 10 and 40 seat capacities. With this, we no longer recommend multi-server configuration for 80 seats and less.

Along with higher capacities, dialers commissioned or upgraded after this date have 5 lines per agent capacities.

Pricing and Plans

Plan	Seats	Lines	Minutes	Configuration
$0.5/hour	5	25	$0.0099/minute	Single Server
$1/hour	10	50	$0.0099/minute	Single Server
$2/hour	20	100	$0.0099/minute	Single Server
$4/hour	40	200	$0.0099/minute	Single Server
$8/hour	80	400	$0.0099/minute	Single Server
$16/hour	152	800	$0.0099/minute	Master + Slave
$24/hour	224	1200	$0.0099/minute	Master + 2 Slaves
$32/hour	296	1600	$0.0099/minute	Master + 3 Slaves
$40/hour	368	2000	$0.0099/minute	Master + 4 Slaves
$48/hour	440	2400	$0.0099/minute	Master + 5 Slaves

Notes:

All lines on a plan are available even if all agents are not logged in.

Minutes rate is for USA/Canada/UK Fixed. Other destinations are as per tariff

WarmConnect Hosted Dialer and Contact Center

Contributors

6/6 billing explanation USD

How to create new campaigns.

Warmconnect Vtiger CRM Integration

How to change DNS of your PC.

How to Transfer-Conference a call

How to login in warmconnect to start and stop server

How to upload your company logo on your dialer

How to select themes on your dialer

Setup Remote Agent for VoiceBroadcast and Press1 campaign

How to search for Leads and Download Recordings

How to check DNC numbers

How to setup DNC with Expiry

Creating instant Audio file using TTS

How to create an Audio file in your own voice

Email Alert on Dialer Start/Stop

Archive Data: View Archived Data Offline

Server Report

Auto Stop Dialer on Inactivity

Even more capacities: 15 seater, 30 seater, 60 seater

Pricing and Plans

New Capacities: Smaller, Medium, Larger!

Pricing and Plans

Labels

Blog Archive