WarmConnect Hosted Dialer and Contact Center

Listening and Barging in Vicidial

Listening and Barging is commonly used to listen into the agents conversation by the VICIdial administrator. In "Listen" the administrator can only listen to the conversations of the agent but in "Barge" administrator can speak with both agent and the customer.
Detailed below is one of the procedures to use call barging and listening in the dialer.

Posted by Shridhar

Labels: administration, howto, Vicidial, video, WarmConnect

Announcing the hourly hosted dialer for 40 to 220 agents

We are excited to announce availability of 40 seat ViciDail dialers @ USD2.5/hr. This may be a more manageable option to scaling than using the multi server dialer. Running costs are a tad more than the multiserver setup using 10 seater servers - USD2.5/hr in that option would give you a capacity of 46 agents. However a single server is easier to setup and configure.

Posted by Deven

Labels: dialer, Vicidial, WarmConnect

WarmConnect Dialer: Scaling from 10 agents to 55

The multi user dialer ordinarily scales to 10 users. You could of course take multiple dialers to go beyond 10, but that causes manageability issues. Leads will have to be divided amongst the servers and reports generated will pertain to just one server. Agents also have to be told to log into one of many servers and since the capacity of each is just 10, care must be taken that load is evenly distributed. To avoid this, our helpdesk can combine upto 6 servers into a single dialer on a request from you.

Posted by Deven

Labels: dialer, Vicidial, WarmConnect

Single user dialer based on Vicidial

With the launch of the single user dialer WarmConnect has brought the power of Vicidial to single sales professionals. All features of stock Vicidial are available in the single user dialer, including the ability to create multiple users! Any one of these users should use the dialer at a time, however a second user may use the dialer for light administrative tasks such as real time reporting and call barging/listening. This allows professionals to employ an assistant with ease.

Posted by Deven

Labels: dialer, free offer, Vicidial, WarmConnect

Saying yes to customers - our new simplified demo

Recently when a prospect asked us to make changes to the hosted dialer demo so that he could connect agents to the demo via normal phone lines (PSTN), our first instinct was to refuse. We were up to our ears in engineering work. We had no experience operating dialers in this fashion. We also felt that we were unlikely to get many clients that would connect agents via PSTN due to the phone expense involved.

Posted by Deven

Labels: demo, dialer, Vicidial, VoIP, WarmConnect

Hosted VICIdial Demo with sip phones

If the phone number you gave us at registration is amongst 35 low cost destinations, you will receive a call on that number when you login as an agent. If not, you must use a SIP phone to take the demo. This tutorial briefs you on how to use the Hosted VICIdial Demo with a SIP phone. It will make most sense to someone who has some experience operating a predictive / auto dialer.

Posted by Shridhar

Labels: howto, Vicidial, VoIP, WarmConnect, X-Lite

VICIdial demo using external phones

This tutorial briefs you on how to use the Hosted VICIdial Demo. It will make most sense to someone who has some experience operating a predictive / auto dialer.

WarmConnect Hosted Dialer and Contact Center

Contributors

Listening and Barging in Vicidial

Announcing the hourly hosted dialer for 40 to 220 agents

WarmConnect Dialer: Scaling from 10 agents to 55

Single user dialer based on Vicidial

Saying yes to customers - our new simplified demo

Hosted VICIdial Demo with sip phones

VICIdial demo using external phones

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