How to Solve No Leads in Hopper
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Labels: administration, Asterisk, demo, dialer, howto, leads, lists, Vicidial, WarmConnect
How to download recordings
Enabling DNC list in a Campaign
How to login as an agent in Vicidial.
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Labels: administration, agent login, dialer, howto, Inbound login, Vicidial, WarmConnect
Howto call leads again in Vicidial, AKA "Reset Leads"
Click on the image for a clearer view.
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Labels: administration, dialer, howto, leads, lists, Vicidial, WarmConnect
Integration with on-site vTiger installation
Fun fact: your hosted dialer can be
integrated with an onsite vTiger installation, even if it is on a
private IP address. There are two ways to accomplish this.
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Labels: Asterisk, CRM, inhouse, Vicidial, vTiger, WarmConnect
What is a Predictive Dialer?
Dialers are labeled
according to the outbound call method they use. Three main types are
Manual, Auto and Predictive. All types handle inbound calls.To appreciate a Predictive Dialer, we must first understand the other two
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Labels: administration, dialer, Vicidial, WarmConnect
Manual Dialer: Why not use a touch tone phone / click-to-dial software?
Click-to-dial is just one of the features provided by a manual dialer. To help evaluate the worth of a manual dialer, listed below are its features, resultant benefits and alternative solutions.
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Labels: administration, dialer, Vicidial, WarmConnect
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